A static rule engine (Zapier/Make) can gate a refund on a fixed threshold but cannot reason across context—order history, fraud signals, customer LTV, and policy nuance—to generate a confidence-scored recommendation with human-readable justification. An LLM agent dynamically weighs multi-dimensional Merchants distrust fully autonomous AI agents for sensitive operations like refunds, blocking adoption of agentic commerce features despite them working correctly. Key capabilities: Secure authentica