Q: Can I customize which letters are included?

A: The standard set includes a pre-configured word or letter combination. For custom configurations, please contact us with your specific requirements — we can accommodate most letter combinations given sufficient lead time.

Q: Is this suitable for outdoor use?

A: The Luminant Script is designed for indoor installation. It is not weather-sealed and should not be exposed to rain, direct sunlight, or extreme humidity. For covered outdoor areas like a patio ceiling or event tent, it performs beautifully as long as it is protected from direct moisture.

Q: How bright is the LED output? Can it be dimmed?

A: The warm white LEDs produce a pleasant ambient glow — bright enough to be clearly visible in a well-lit room but soft enough for romantic or intimate settings. The standard power adapter does not include dimming; for dimmable installations, a compatible LED dimmer can be added to the circuit.

Q: How is it packaged for shipping? Will it arrive intact?

A: Each letter is individually wrapped in protective foam and packed in a reinforced carton with shock-absorbing inserts. While the acrylic construction is durable, we recommend inspecting upon arrival and reporting any transit damage within 48 hours for replacement.

Q: Can the letters be arranged vertically instead of horizontally?

A: Yes. The mounting system allows for both horizontal and vertical orientation. The power cables between letters are long enough to accommodate either arrangement with a clean, professional look.

Q: What is the difference between this and a traditional neon sign?

A: Traditional neon signs use glass tubes filled with gas, require high-voltage transformers, are fragile during shipping, and consume significantly more power. The Luminant Script uses LED-based acrylic letters that are shatter-resistant, operate on safe low-voltage DC, consume a fraction of the energy, and arrive intact. The visual result is comparable — a warm, even glow that reads as premium.