CartPilot AI adds a storefront chat assistant so customers can search your catalog, ask about policies, update the cart, and go to checkout in one conversation. Shoppers can get order help when they supply details your store uses for a lookup. In Shopify admin you configure tone and display, optional personalization and reorder prompts, limits on time-bound discount codes, and a knowledge base. Analytics summarize chat sessions and key actions so you can see how the assistant is used.