Most customer support questions are repetitive: "where is my order", "can I return this", "is it in stock". Cortimo answers them instantly using your real Shopify catalog, orders, and store policies — so your team only handles cases that genuinely need a human. Customers don't just get answers — they take action. Returns, refunds, cancellations, and order tracking happen inside the conversation through structured action cards, with actual order data pulled from Shopify in real time.